Dr. Fukaya Shop
5-15-17 Chiyoda Naka-ku Nagoya Aichi JAPAN

E-mail：info@drfukaya.ocnk.net

International delivery is available. Orders will be shipped via EMS(Express Mail Service) by Japan Post.

All international orders are sent by a fully tracked, signed for service which can take between 2 and 14 days depending on destination.

Any date or period for delivery shall be considered as indicative only. It is our policy to try to ship all orders within 3 working days after confirming payment. Any products not available at the time of your order will be sent to customers as soon as possible, when received from the manufacturer. Dr. Fukaya Shop cannot be held responsible for delays in the delivery caused by the manufacturer, or any other third party.

Please note, we are unable to change delivery address.

Items for delivery outside Japan may be subject to taxes, customs duties and fees levied by the destination country. The recipient of the delivery is the importer of record in the destination country and is responsible for all import fees.

All delivery instructions from customers may not be followed by the local delivery companies. The Shop cannot be held responsible for the failure to follow the instructions. It is recommended to use a delivery address where it can be reached during the day.

After placing an order, it is important for customers to make sure that an order confirmation email (info@drfukaya.ocnk.net) has been received. By failing to receive it, it is possible that customers will also miss a delivery confirmation email containing order tracking number(s). It is strongly recommended for customers to locate their item(s) by using the tracking number, in case a delivery note from a local delivery company is lost, and to avoid the item(s) being returned to the Shop in Japan. In such cases, the Shop has to charge another shipping fee for re-delivery.

Payments must be made by Paypal. Customers will be redirected to the Paypal payment page during the checkout process. During this process, customers can choose to pay with credit card.

Cancellations are only accepted if customers comply with the following cancellation procedure and before the order has been dispatched. If the order has been dispatched prior to the cancellation, the return procedure will apply. If the procedure is not respected, the order will be considered valid and customers will remain liable for the full payment.

Cancellations can be made via Dr. Fukaya Shop email address (info@drfukaya.ocnk.net).
Please note that most orders are processed within 5 hours and shipped within 72 hours.

Customers shall inspect the goods within a reasonable time after their receipt and shall be deemed to have accepted the goods unless within 10 days after their receipt customers shall have notified the seller that the goods are rejected. (This does not, however, affect customer’s statutory rights). If no such action has been taken, Dr. Fukaya Online Shop shall consider the products being as described, of satisfactory quality and fit for their purposes, and may not accept any reject at a later date.

If the goods are to be rejected in the time limit set above, customers must contact Dr. Fukaya Shop by email or the online inquiry form first to arrange the return or exchange of the goods.

Where goods have been received damaged, a refund/exchange application will only be acknowledged if the goods are returned together with their original packaging within 21 days of receipt of the order to Dr. Fukaya Online Shop address.

Where the goods are signed for, customers bears the risk once the goods are signed for. If a customer believes that a parcel has been tampered with, it is their responsibility to refuse to sign for the goods.

In the event of a damaged or lost parcel, Dr. Fukaya Online Shop will forward a claim to the appropriate courier on the behalf of the customer. Dr. Fukaya Online Shop will liaise with customers to replace or trace the missing item(s).

Failure to give accurate information while making a claim may lead to a prosecution from the courier company.

Any information passed through to drfukaya.ocnk.net is via a secure connection on the internet using Secure Socket Layer technology at 128bit encryption (where browsers will allow).

Please note credit card details are not retained. The only information stored is a customer's transaction history, name, address & e-mail address. Customers will not be sent 'spam' e-mail.