FAQ
About Dr. Fukaya's Skin Repair LotionAbout Clofibrate Ointment
About Delivery
About Dr. Fukaya
About Dr. Fukaya's Skin Repair Lotion
Can I use Dr. Fukaya's Skin Repair Lotion on any part of body and face?
Yes, Dr. Fukaya's Skin Repair Lotion can be used on any part of body and face, including scalp and genital area.
Can I take Dr. Fukaya's Skin Repair Lotion if I’m pregnant or nursing? Are they safe for children?
Dr. Fukaya's Skin Repair Lotion is very mild and they work gently with low risk of toxicity. It's safe to use for people of all age.
What is the useful lifetime/expiry date of Dr. Fukaya's Skin Repair Lotion after and before its package has been opened?
Hyaluronic Acid is chemically stable and resistant to heat and light. Dr. Fukaya's Skin Repair Lotion uses a single component and the ingredients don't change the quality. Therefore, we don't set its lifetime as you can use it safely for very long time.
How long does it take to see the results of Skin Repair Lotion?
The effects of the lotion can vary on each customer. We normally recommend to use it twice a day for 3 months. You may be interested to read the reviews from our customers.
What is your policy on animal ingredients?
We don't use any insect or animal-derived ingredients in Dr. Fukaya's Skin Repair Lotion. It's suitable for vegan.
What should I do if I think I’m having a reaction or a side effect?
Dr. Fukaya's Skin Repair Lotion is very gentle, however if you think your skin is reacted to the lotion, please stop using it and consult your doctor.
Should the products be refrigerated?
Only Dr. Fukaya's Skin Repair Lotion N and Dr. Fukaya's Skin Repair Lotion 200N have to be refrigirated once opened for the first time. Dr. Fukaya's Skin Repair Lotion and Dr. Fukaya's Skin Repair Lotion 200 are tested for stability under conditions of normal use.
How many times a day should I use Dr. Fukaya's Skin Repair Lotion?
We generally recommend to use twice a day based on Dr. Barnes' report, but you can apply as often as needed. If you prefer to use the lotion just once a day, it will still be effective.
I'm using Topical Steroids. When should I use Dr. Fukaya's Skin Repair Lotion?
You can use the lotion before or after you apply topical steroids depending on your preference. Either way it does not affect the effectiveness of the lotion.
Are the additives in Dr. Fukaya's Skin Repair Lotion safe? Are they toxic?
The additives in our lotion are for preservation purposes and are the commonly used ingredients that we believe are safe.
However, though it's rare, there may be a slight chance of allergy or contact dermatitis. If you are allergic to any of the following three ingredients, we recommend Dr. Fukaya's Skin Repair Lotion without any preservatives (Dr. Fukaya Skin Repair Lotion N or Dr. Fukaya Skin Repair Lotion 200N). Please note that these non-additive versions are more likely to be contaminated with mold or bacteria, therefore have to be kept in fridge once opened.
Phenoxyethanol
Iodopropynyl Butylcarbamate
Hydroxypropyl-b-Cyclodextrin
I'm using coal tar solution to control itch. Can I replace it with Dr. Fukaya's Skin Repair Lotion?
Coal tar and hyaluronic acid have two different effects and cannot replace with each other.
I read the Barnes report and noticed that it stated the molecular weight of HAFI is 50,000 - 400,000da. However, I noticed your repair lotion is 50,000 - 110,000da. How can you be sure that HA fragments that are 110,000 - 400,000da are not important in reversal of skin atrophy?
There are two reasons why our Dr. Fukaya Skin Repair Lotion(50000 - 110,000da) is effective.
1. The hyaluronan receptor for endocytosis (HARE) activates NF-κB-mediated gene expression in response to 40-400k da, but not smaller or larger hyaluronans.
The Fig5 in the following link shows that the activation is most strongly observed around 100,000da.
http://www.ncbi.nlm.nih.gov/pubmed/23530033
2. You can find the result of electrophoresis of our lotion's ingredient (hyaluronan of 50,000 - 110,000da) in the second image, No.7 in the following link (Dr. Fukaya's Japanese blog). As it shows, the peak is 50,000 - 110,000da, but it also covers the wider range of molecular weight of HAFI.
http://goo.gl/8UwaWI
From those two reasons, we are convinced that our lotion is effective.
In the first place, Dr. Barnes divided the molecular weight into the three ranges based on the following paper (the link below), and the number itself (50,000 - 400,000da) does not have any practical meaning. Dr. Barnes proved that there are some molecular weights which serve as the activator within the range of 50,000 - 400,000da.
http://www.ncbi.nlm.nih.gov/pubmed/8941660
Can the summer heat affect Dr. Fukaya's Skin Repair Lotion?
No, out Skin Repair Lotion is highly tolerant of heat and light and heated to 130 °C for sterilization in the production process. Please be assured that the lotion will not be degraded by the summer temperature.
I have heard that similar products can have harmful ingredients. Can you confirm that this is not the case with your product.
Our lotion is safe and gentle, and contains the minimum amount of the ingredients. We have a non-additive version available if you are allergic to the preservatives.
I think that my skin is reacting to the lotion. What should I do?
If you are currently going through topical steroids withdrawal, your skin may react to the lotion at the early stage of withdrawal. This is because skin can be hyper sensitive during this period and can react to anything - even to water. In such cases, we recommend to stop using of the lotion for a while and resume application after inflammation is calmed down.
Does your lotion help with surgery scarring and atrophy, indented scarring?
Our Skin Repair Lotion is effective to reduce itchiness and dryness of scars, but we are afraid that it does not improve scars themselves.
Can I buy your products locally outside Japan?
Currently, our products are available only in Japan or on our website. We offer international delivery.
About Clofibrate Ointment
Can I take Dr. Fukaya's Clofibrate Ointment if I’m pregnant or nursing? Are they safe for children?
Dr. Fukaya's Clofibrate Ointment is safe to use for people of all age.
What is the expiry date of Clofibrate Ointment?
One year from the date of packing (the packaging date can be found on the product).
How should I store Dr. Fukaya's Clofibrate Ointment?
Our Clofibrate Ointment is tested for stability under conditions of normal use.
Is there any animal ingredients in Dr. Fukaya's Clofibrate Ointment?
No, there is no animal ingredients in our Clofibrate Ointment.
Can Dr. Fukaya's Clofibrate Ointment help me?
Dr. Fukaya's Clofibrate Ointment 0.25% is a non-steroidal ointment and can suppress mild eczema without rebounds or developping dependency. The anti-inflammatory effect is weaker than topical steroids. Please find more information on Dr. Fukaya's Blog article.
About Delivery
When will my order be shipped?
Your order will leave our office in Japan usually within 1 - 5 business days after the payment is received. Your order will be shipped via EMS(Express Mail Service) by Japan Post. You will receive email confirmation of shipment when it is dispatched.
How much is the postage?
Please see Delivery Rate.
My order was sent back to Japan because it passed the retention period at the post office, although I didn't get any delivery note. What should I do?
Your local delivery company is responsible to leave a delivery note in the event of absence. You may wish to raise the issue by contacting your local delivery company. To avoid this, we strongly recommend you to track your order using the tracking number we provide in the delivery confirmation email.
Dr. Fukaya Shop can arrange re-delivery of your order for another postage.
Can I request specific delivery instructions, such as call prior to delivery, leaving the package at door etc?
Unfortunately, it’s not possible to accept specific delivery instructions, as local delivery companies have their own policies and Dr. Fukaya Shop cannot guarantee that the requests are met.
About Dr. Fukaya
Can I see Dr. Fukaya in person or directly contact him?
We are afraid that Dr. Fukaya does not currently offer consultations nor answer to our customers individually.
If you are looking for a medical consultation with TSW doctor in Japan, Dr. Fukaya recommends Dr. Kenji Sato at Hannan Chuo Hospital in Osaka city, Japan.
The appointment can be made by sending an email to jimukyoku@hannan-chuo-hsp.or.jp .
The address of Hannan Chuo Hospital
3-3-28 Minami Shin Machi, Matsubara, Osaka 580-0023 Japan
(The closest station is Nunose Station on Kintetsu Minami Osaka Line)
Website
http://www.hannan-chuo-hsp.or.jp/